Scaled refund policy


Should you engage a candidate through our services we offer a complimentary two-week trial period.  If a candidate’s engagement is terminated within this period the client shall be entitled to a 100% refund (less a nominal administration fee).  Thereafter our Scaled Refund Policy is extended to a 10-week period, offering a percentage rebate at varying stages.   Please refer to Terms of Business for full details.

Please note - to be eligible for this facility payment must be received in full within 14 days of invoice issue date should you wish to take advantage of our scaled refund policy.

CSI also offer an after sales service whereby our consultant will contact the Candidate on completion of 1 week, 1 month and at the end of their probationary period.  We will automatically advise you of any relevant feedback. We also offer a unique Retention Guarantee ……going the extra mile to ensure candidate longevity.

CSI shall donate 2% of our placement fee to Y.E.S Uganda upon successful completion of trial for each and every candidate.